Cannot complete a collection

ProofAttorney88 · Feb 2, 2015

i am currently working on Classic Jigsaw Architecture Collection. i have completed the first 19 puzzles (4 levels in each) up to & including Leuven. But now, when i try to load Kronach, Bavaria, Germany (which was supposedly unlocked after completing one
level of Leuven), it starts loading, then kicks me back to Start, and i have to reload the game, but i still can't get into Kronach. i have followed all the steps in your announcement of August 2014 (updated 1/12/15), but there is no change in the situation
- any suggestions?

:)

StagedPrawn768 · Feb 2, 2015

MS Solitaire collection daily challenge problems

When playing the MS Solitaire collection I cannot flip a card when playing Klondike and cannot complete a King to Ace run in Spider

WonkiestSpore38 · Feb 2, 2015

You aren't rewarding me for playing by adding to my collections. This has been going on for 10 days.

This has been going on for a long time with me, that is why I quit playing. I cannot complete the collection in Tanzania or anywhere for that matter.

Garmonbozia81 · Feb 4, 2015

Hello ProofAttorney88,

Thank you for your report. We are currently working on a fix to this issue.

We apologize for the inconvenience and thank you for your patience.

Garmonbozia81

Hello ProofAttorney88,

Thank you for your report. We are currently working on a fix to this issue.

We apologize for the inconvenience and thank you for your patience.

WonkiestSpore38

This has been going on for a long time with me, that is why I quit playing. I cannot complete the collection in Tanzania or anywhere for that matter.

AgentScotty2112

Although I haven't run into your exact problem yet, I have had a problem with downloaded collections: I've completed all the Cityscapes (one of the two free downloadable collections, Food being the other) puzzles on both easy and medium, but did not get
credit in the stats for completing a collection. I've also completed all the Food puzzles on Easy, gotten the Hungry for Puzzles achievement, but did not get credit for completing that collection, either.

Until I have a chance to fully verify that Landscapes and Wild Animals can be completed and that Cityscapes and Food cannot, I'm going to hold off spending my gold on the other collections, or will buy the cheapest one to start off with.

As part of my troubleshooting, I've played everything on Easy two or more times, so I've got some extra gold to burn if I have to delete and rebuy a collection.

Although there isn't a delete function through the normal user interface, I've looked at the user directory folder structure, and there are folders and files for downloaded collections. At some point I'll probably attempt to manually delete and then redownload
a collection to see if that fixes the issue I'm having.

Andy Kula

Same here, this is completely ridiculous, we purchased Minecraft, daughter cannot play multiplayer as she belongs to mysterious family.

I am afraid she cannot find out , live chat agent is throwing errors.

Now, Microsoft is obliged too provide all the private information they collected about us according to GDPR act.

Lets see how they respond, or deal with it in case of reach. Part of data collection must be email of family guardian.

Unreal Warfare

War Collection isn't a complete collection without Halo:CE.

Cannot complete a collection