Cannot claim Diablo 4. Did not get the claim for the game

Hello .
My name is Ryan. I'm an Independent Consultant and I'm happy to help you today.

Hmmm let´s try clearing the MAC address

Press the Xbox button.

Move right to the System Tab.

Scroll down and select Settings.

Scroll down to Network.

Select Network Settings.

Scroll down and select Advanced Settings.

Scroll down and select Alternate MAC Address.

Select the Clear button.

Thanks for the well laid out steps -- but no luck. Same issue/error. Still cannot claim the game.

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Try deleting your account´s cache first

Delete account Cache

Remove Account:

1. Press the Xbox button.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then Remove.

4. Close.

Power Cycle:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:

1. Press the Xbox button.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email Address and the Password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

After that, claim it again

For the mounts, you will need to progress through the story up until Act 4. You can check the details from this link as a reference, https://www.dualshockers.com/diablo-4-claim-pre....

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.