Cannot cancel Xbox Pass subscription which is on account I cannot log in into.

Discus and support Cannot cancel Xbox Pass subscription which is on account I cannot log in into. in XBoX on Windows to solve the problem; Hello, I am having problems with canceling Xbox Pass subscriptions, and I got recently billed for it. Before you post generic response with steps how... Discussion in 'XBoX on Windows' started by Jakub Górz, Nov 22, 2020.

  1. Jakub Górz
    Jakub Górz Guest

    Cannot cancel Xbox Pass subscription which is on account I cannot log in into.


    Hello,

    I am having problems with canceling Xbox Pass subscriptions, and I got recently billed for it. Before you post generic response with steps how to cancel Microsoft subscriptions read the rest of my post please.

    I tried to cancel it on my Microsoft account but it says I don't have any subscriptions. I thought it got cancelled somehow, yet I got billed recently for it, even though I was unable to locate the subscription on my account. I am an university student and
    I got my Windows 10 license from my university. I've got my Windows account linked to it, and looks like Xbox pass subscription is on that second account. The problem is I cannot login to this account on myaccount.microsoft.com ('the account doesn't exist').
    I tried logging in on xbox website and got the message on the picture below. Only support available that deals with canceling subscriptions is a bot which didn't serve my problem, I would like to cancel this subscription and get a refund.


    Cannot cancel Xbox Pass subscription which is on account I cannot log in into. [​IMG]

    :)
     
    Jakub Górz, Nov 22, 2020
    #1
  2. HomegrownSilky Win User

    Cancellation Dilemma: Lost Email Access for Xbox Game Pass Subscription – Urgently Seeking Assistance to End Payments

    If you cannot log in to your account to manage your subscription, then the only option is to have your financial institution cancel payments to Microsoft. Changes to your account cannot be made without being able to log in to it.
  3. Smwutches Win User

    Why did you cancel my 12 month live gold?

    When you purchased the promotional price, anything you had on your account was converted to Ultimate Game Pass (that is stated in the promotion) and cannot be converted back. So by confirming your purchase for the promotion, you agreed to that. Cancelling
    the subscription would cancel your Ultimate Game Pass which included the now converted gold. You would have to purchase a new subscription.
  4. bowski477 Win User

    Delete Xbox account

  5. Zodiac R4X Win User

    annulation abonnement xbox game pass ultimate

    To cancel your Xbox Game Pass subscription, you must log into the Xbox.com account and go to the My Account section, then Services and Subscriptions. There is no commitment for the Xbox Game Pass and so it can be canceled at any time.
  6. Shrk1990 Win User

    Xbox gamepass ultimate

    Hey there,

    Unfortunately, a bill that is past due cannot be canceled until the amount due is paid in full. You'd need to
    log in to your Microsoft Account and select the Services and Subscriptions section to pay off the amount, then cancel the subscription.
Thema:

Cannot cancel Xbox Pass subscription which is on account I cannot log in into.

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