Cannot cancel my subscription to MICROSOFT*XBOX LIVE GO

Discus and support Cannot cancel my subscription to MICROSOFT*XBOX LIVE GO in XBoX Accessibility to solve the problem; I have tried to cancel my subscription to Xbox live. I keep getting billed from MICROSOFT*XBOX LIVE GO on my credit card. When I go to my account, this... Discussion in 'XBoX Accessibility' started by Rick Schlueter, Nov 8, 2022.

  1. Cannot cancel my subscription to MICROSOFT*XBOX LIVE GO


    I have tried to cancel my subscription to Xbox live. I keep getting billed from MICROSOFT*XBOX LIVE GO on my credit card. When I go to my account, this subscription does not show up, only that I cancelled in 2021, so no way to cancel it. How do I successfully cancel it?

    I have tried having a representative call me, but every time they call, the call fails.

    :)
     
    Rick Schlueter, Nov 8, 2022
    #1
  2. Chris21ce Win User

    please,please,please heeeeelp me

    You can cancel it but once you do that you wont be able to go on live again until you purchase another month/year membership of xbox live again!

    To immediately cancel your Xbox LIVE Gold Membership, please contact Xbox Support using the Assistance information at the bottom of this page

    support.xbox.com/.../cancel-xbox-live-gold-subscription
    . From the contact us page, use the Call Support option. You cannot cancel your account through chat or email!
  3. medium bloke Win User

    delete

    I assume you mean delete your Xbox LIVE account? Unfortunately you cannot delete an account. It doesn't look like your account you're posting this on is Gold, so if you want to cancel another Gold subscription, you can go here:support.xbox.com/.../cancel-xbox-live-gold-subscription

    I hope that's what you mean! Good luck! :3
  4. xbox360italy Win User

    Cannot cancel Subscription

    Hello

    Your Microsoft account name

    If you can’t remember the name (email address) of the Microsoft account associated with your Xbox Live account, see Find your Microsoft
    account
    .

    Your Microsoft account password

    If you can’t remember your Microsoft account password, you can reset your password online. In a browser, go to Reset your password and enter the email address for your Microsoft account.
    You will be given different options to have a password reset link sent to you.

    If you can’t reset your Microsoft account password by using the reset options provided, you can recover access to your Microsoft account by completing an online account recovery form. To do this, go to Recover
    your Microsoft account
    and follow the steps to complete the form to recover your account.

    For additional information about resetting or recovering your Microsoft account password, see Microsoft account password forgotten.
  5. Surly Yerby Win User

    cannot cancel subscription

    Try clicking "My account" at the top right of this page -- in the middle there will be your Xbox Live subscription info and underneath is a green button that says "Manage" -- you should be able to modify your subscription there.
  6. medium bloke Win User

    Please help with the removal of the account.

    Unfortunately, you cannot delete an account completely. You can just stop using it, but it won't be deleted. From the looks of it, you're not an Xbox LIVE Gold Member, so you won't need to cancel a subscription, but if you need to cancel a subscription to
    another account, you can visit this link:
    support.xbox.com/.../cancel-xbox-live-gold-subscription
Thema:

Cannot cancel my subscription to MICROSOFT*XBOX LIVE GO

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