Cannot buy a game with Ubisoft+

Thanks for the reply. I should have mentioned, I am on XBox Series X.

I do have access to the game but through my Ubisoft + membership which I am not planning to keep forever. I wanted to buy the game during the sale so that I would own the game (like you can do on Gamepass) and therefore I would be able to play the game once I cancel my Ubisoft + membership.

If the above didn't work for you, I can release the question so that one of the many experts on the forum can provide you with more effective help. Please let me know if you want it that way.

I will remain attentive

Faced with this problem, independent advisor Gerardo C. suggests the following steps to follow:

First of all, please verify that your subscription purchase appears as completed through your account order history:

https://account.microsoft.com/billing/orders/

Also confirm that the subscription appears as active and with an expiration date at the following link:

https://account.microsoft.com/services/

If everything appears in order in the two links that I shared with you previously, do the following:

Please try syncing your account licenses on your Xbox console using the following procedure:

1. In your console settings, go to the "Account" section and select the "Delete accounts" option and choose the account in question. This will delete your profile from the console but you will not lose any of its data, don't worry. .

2. With the Xbox on, press the power button on the front of the console for 10 seconds until it turns off completely.

3. Unplug the power cord from the console and wait 30 seconds.

4. Reconnect the power cable to your console and turn it on normally.

5. Then add the account back to your console so that all your profile information is downloaded again, it won't take long.

6. Check if your subscription already appears as active on your console.

Likewise, check that you are logging into the correct Microsoft account that originally purchased the subscription since there is a possibility that you are using a different one.

If doing all this and the problem persists, you should contact Xbox support here: https://support.xbox.com/contact-us

Information source (Credits): https://answers.microsoft.com/thread/30c44bea-992a-4c5d-b713-78338adaba47

Hello QuentinGillet1, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, I suggest you follow the steps recommended by Ubisoft to resolve this problem, below:

Locate your installed games on Ubisoft Connect PC:

If you installed a game through a different launcher, you may need to locate the installation folder on Ubisoft Connect PC. This will cause the desktop app to launch the game from that install location when you select Play.

To locate the installation folder on Ubisoft Connect PC:

• Open Ubisoft Connect PC.

• Go to the Games tab and select the one you want to locate.

• Choose Locate installed game under the button on the left side of the screen.

• Select the installation location and choose OK.

You will then be able to start the game through Ubisoft Connect PC.

If the game does not appear on Ubisoft Connect PC, try the following steps:

Check if it has been redeemed to another Ubisoft account:

If the game has been redeemed on another Ubisoft account, it will not appear in the current account's library.

If you have another Ubisoft account, use it to log in to Ubisoft Connect PC and check if the game appears in that account's library.

In some cases we may transfer ownership between Ubisoft accounts.

Find the game in the Hidden section of your library:

Ubisoft Connect PC allows you to hide games in your library.

If the game is not showing up on Ubisoft Connect PC, check out the Hidden section of the Games tab.

Empty the Ubisoft Connect PC cache folder:

Emptying the cache folder will help you improve the performance of Ubisoft Connect PC.

After clearing the cache, restart Ubisoft Connect PC and check if the game appears in the library.

If you still can't see the game after following these steps, please contact us: https://www.ubisoft.com/help/contact

Information Source (Credits): https://www.ubisoft.com/es-es/help/...not-appearing-in-ubisoft-connect-pc/000061578

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

I cannot not wait for this game, Ubisoft did it again.