Cannot access spending on my child's account to view purchases

Hi Dave!

Please try to access the website or page using a different device, or different internet browser or try incognito or in-private mode.

If it does the same thing, I suggest that you wait and try it again later.

Hello,

It's not possible to convert a child account to an adult account before the age of 18. The settings you're changing are privacy and online settings. Titles that are marked as Not Rated or M (mature) cannot be purchased by the child. You can purchase them on
an adult account on the same Xbox 360 console and the child will have access to that content as well on that same console.

but the message on screen is to have an adult purchase them FOR the child account. So, as the adult that owns the xbox live gold account, how do I do what the system is telling me to do? If, as an adult, I can not buy these for my child, why tell me I
can? And are the very childish avatar skins REALLY only meant for adult players? If child accounts cannot have them, your messaging should not tell the child to ask their parents to purchase them for them. It should just say something like “ Avatar skins (many
of which are obviously designed for children) cannot be purchased for a child account. So if you, as a parent buy your child an Xbox Live Gold account, please know that 5hey cannot access content design ped for xbox live gold members even with parent permission”.

I discovered the problem. When I add a credit card to my child's account (using the instructions on the spending page) I am no longer able to access the spending page. When I remove the card, I am then able to access the page. This bug did not happen until a few months ago. Previously I was able to toggle the spending approval button to allow purchases using the credit card. Now it's just an error.

Hey there guys! So we're having issues with Secondary Accounts on the Family Plan not being able to access certain content, correct? For most content, you can simply edit the Family settings as well as that account's Online Safety settings. However, when
it comes to trailers and demos, the Secondary Account cannot view these. They technically qualify as "marketing materials" and cannot be viewed by a Secondary or Child account regardless of settings. Does this clear up your issues? Let me know, thanks!