Cannot access or send messages on xboxone

Hi,

Can anyone help please, have just spend 1.5 hours with xbox support chat and the following issue remain unresolved:

When I click on messages I get the following message: "We were unable to get your recent messages, please try again later"

I also cannot send messages.

I have tried deleting the account and reinstalling it, I have verified the account with no luck?

:)

 

Cannot access or send messages from xbox account?

XBF Leonzo G!

Thank you so much for coming to my aid! We have an xbox One so ive followed your instructions to the letter and delted rhen recreated the profile.

Unfortunately that hasnt fixed the problem and we are getting the same error message when my son tries to message his friends (0x87dd0013).

Any ideas?

Many thanks

Nick

ps he can message from the xbox app on my phone but not the xbox?

 

Cannot access or send messages from xbox account?

Hey XBF Leonzo G,

I tried again with your recommendation, it didnt work first time around as my sons account was logged in when i seleted it. However, the second tome i made sure he was logged out and it worked!

All perfect now thanks to you!!! Thank you so much!

kind regards

Nick