Cannot access https://account.microsoft.com/family/

Hello Reeled,

Sorry for the issue you are having with the website. Can you try it from the main page, at the tope click on Account, you will see 4 boxes one named family then select that see if it will take you there. If still having same issue try a different browser
for example Edge, chrome, firefox.

Hope this helps, let us know.

Thanks,

Brad

Xbox Forum Team

Hi M.,

Thanks for reaching out, and I'm sorry that you are having this issue with the family activity reporting feature.

First, I would like to clarify what is supposed to show up: Any time that your child's profile is signed in on the Xbox will be counted on their activity report, and counted against screen time allowance. It does not matter whether they are actively playing
a game, not doing anything, or even just signed-in in the background while someone else plays under a second profile.

Second, there are a couple things I'd like to check:

• If you go to https://account.microsoft.com/profile/ , and then click on "Edit country/region", it will show the time zone setting for your Microsoft account, which is used when sending your activity report. Is it accurate?
• If you go to https://account.microsoft.com/family/ , you can bring up the activity report for your child. Does this look more like what you expect?

Thanks,

Daniel

I can confirm the same issue, it's been reporting incorrectly for about 2 months now.





As @EnabledAunt323 said before, it looks like the bottom chart (Screen time by days) doubles all figures.

Time limits seem to work perfectly on the Xbox itself. For example my son would be logged out after exactly 2 hours of play with a time limit of 2h but it comes up as 4h for the day in the bottom chart.

The chart is not very unusable this way and lead to unnecessary arguments by the time we figured out the issue and that the top chart totals exactly half of the bottom chart.

The good news is that the error is consistent so dividing each day by half gives us the correct time.

Please fix it as it is such a helpful tool otherwise.

Hello M,

Sorry for the issue with the times. This as mentioned above looks like it is a bug as it is showing the amounts totaled and not separate. It maybe due to it counts the family as a unit. Lets try wait and see what happens after the next console update and
see if it changes any. Not trying to brush it off as there really isn't a lot of troubleshooting for this as it is on the account website itself. I am having this looked into in hopes to find out, be aware it may take some time.

Thanks,

Brad

Hello

Thank you for bringing this situation to our attention here on the forums. To answer your questions yes the time spent with the adult account signed in could be interpreted as approved extra screen time because you were playing together. That would account
for the time inconsistencies you're noticing.