Cancelled product when pre ordered and pay for

Discus and support Cancelled product when pre ordered and pay for in XBoX on Consoles to solve the problem; I pre ordered black ops 4 a while back even pre downloaded it and now im getting a msg from xbox saying it has been cancelled due to some payment issue... Discussion in 'XBoX on Consoles' started by Maori Swat, Oct 4, 2018.

  1. Maori Swat
    Maori Swat Guest

    Cancelled product when pre ordered and pay for


    I pre ordered black ops 4 a while back even pre downloaded it and now im getting a msg from xbox saying it has been cancelled due to some payment issue weeks maybe even a month after purchace can someone please help

    :)
     
    Maori Swat, Oct 4, 2018
    #1
  2. Gamezone1986
    Gamezone1986 Guest
    I Just Pre Ordered Xbox One

    I Cancelled and pre ordered a PS4 instead.
     
    Gamezone1986, Oct 4, 2018
    #2
  3. I Am Alive (TBA 2011)

    My father had this pre ordered for his Ps3 when we first saw it. I think he has since cancelled that order lol
     
    Total Sickboy, Oct 4, 2018
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Cancelled product when pre ordered and pay for

    For purchasing and billing issues you have to contact xbox support: (800) 469-9269 if you're in the US/Canada or
    Contact Us | Xbox Support
     
    M3tal Daz3, Oct 4, 2018
    #4
  5. IRB
    IRB Guest
    Hi

    As M3tal Daz3 mentions, you should contact Xbox support for assistance with this.

    When you pre-order a game using a Debit/Credit card, the funds are not taken at the time. They are charged around 10 days before the games launch. If there is an issue with the payment method, it may be cancelled before then.
     
  6. To go along with what the other posters have said.

    You may want to check your order history at account.microsoft.com and see if it went through or not.

    Like they said if a preorder is done with a credit/debit card it actually is not charged till approximately 10 days prior to the game being released if the first time they can not get the payment for the game they will try another 3 times before cancelling
    the order.

    Your purchase history will show if the payment went through or if it was cancelled.

    If it was cancelled but you still see a charge on your bank statement you will want to match up the charge with your order history to make sure what was charged was for the game.
     
    steeledwand7664, Oct 4, 2018
    #6
  7. DreadGrrl
    DreadGrrl Guest
    With the release date being with 12th of October, they probably tried to process the payment on the 2nd of October.

    If the funds were not available, or the payment method you selected when you pre-ordered was no longer valid, the purchase would fail.

    It isn’t the end of the world. You can still buy the game. Just pre-order it again, with updated payment information.
     
    DreadGrrl, Nov 3, 2018
    #7
  8. steeledwand7664 Win User

    Cancelled product when pre ordered and pay for

    To go along with what the other posters have said.

    You may want to check your order history at account.microsoft.com and see if it went through or not.

    Like they said if a preorder is done with a credit/debit card it actually is not charged till approximately 10 days prior to the game being released if the first time they can not get the payment for the game they will try another 3 times before cancelling
    the order.

    Your purchase history will show if the payment went through or if it was cancelled.

    If it was cancelled but you still see a charge on your bank statement you will want to match up the charge with your order history to make sure what was charged was for the game.
  9. M3tal Daz3 Win User

    Cancelled product when pre ordered and pay for

  10. DreadGrrl Win User

    Cancelled product when pre ordered and pay for

    With the release date being with 12th of October, they probably tried to process the payment on the 2nd of October.

    If the funds were not available, or the payment method you selected when you pre-ordered was no longer valid, the purchase would fail.

    It isn’t the end of the world. You can still buy the game. Just pre-order it again, with updated payment information.
  11. IRB Win User

    Cancelled product when pre ordered and pay for

    Hi

    As M3tal Daz3 mentions, you should contact Xbox support for assistance with this.

    When you pre-order a game using a Debit/Credit card, the funds are not taken at the time. They are charged around 10 days before the games launch. If there is an issue with the payment method, it may be cancelled before then.
  12. pulsarboy360 Win User

    Destiny Beta Access code issue

    @Auswolf7, I've pre-ordered Destiny with Amazon, but don't have to pay for the product until it is being packaged so not until a few days before release/delivery. I can still cancel my pre-order up until about a week before release/delivery. I assume everyone
    could therefore place a pre-order, get the code, then cancel the pre-order? Doesn't personally bother me, but just curious as to how this would work?
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