Cancel request security

SuitedFlea645 · Jan 16, 2018

Please help!!! How can I cancel the security information if you have email but cannot remember the password to your email account. Is there any way to solve it all through the phone?

:)

woodevil · Jan 16, 2018

Cancel Request

When I went to chance my password account, it started pending my request but when I went to get on and sign in on my Xbox One it said I had to wait till Sep 18, so I went to cancel the request but it needs a code from my old phone number which I no longer
have what can I do?

bowski477 · Jan 16, 2018

Cancel Request

At this point you'd have to contact official support via chat or phone. support.xbox.com/contact-us

In the future it's best to keep your account up to date with all your correct information.

Geth · Jan 16, 2018

Sadly no. Xbox can't give out email information.

This is to protect private email information of it's users.

Geth

Sadly no. Xbox can't give out email information.

This is to protect private email information of it's users.

Marvin with question

Yes i've already requested to change my security information in 30 days, but i see that theres an option that lets me cancel the request. Could the hacker use this as an advantage to regain access to my account since he could just cancel the request and then change my password?

Also, I am being blocked from changing the primary alias since it requires access to an unknown email address.

I want to know is there anyway to make this security info reset obsolete and impossible to cancel

Thanks

steeledwand7664

Once the 30 day hold is put into place the ONLY way to cancel the request to change your security proof is to gain access to the old security proof to put the code in.

Darhyl Amizola

Hi Oliver! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your security information change/30-day security lockdown.

The only option to cancel the security information change and bypass the lockdown is to cancel the change according to the official Microsoft website: https://support.microsoft.com/en-us...-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52

"You can cancel the request if you removed the security info yourself. If you didn't remove the info, and you think this may have been done by someone with unauthorized access, follow the steps to alert us of this.

1. If you're the person who removed all the security verification methods for your Microsoft account, you can go ahead and cancel the request from the Security info change is still pending window.

Sign in to the Security page for your Microsoft account. account.microsoft.com > Security.

On the Your security info change is still pending window, select the link, cancel this request, and follow the prompts. You'll need access to these security proofs to complete the cancel request.

2. If you're not the person who made the security change and suspect your account was compromised, do the following:

Sign in to the Security page for your Microsoft account. account.microsoft.com > Security.

On the Your security info change is still pending window, select the link, let us know towards the bottom of the window, and follow the prompts. "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Don L4

This site requires a security code to sign in. When your security info updates on 6/18/2025 you will be able to access this site. You can still access sites such as Outlook and Skype that don't require a security code.

On 5/19/2025 you requested that your security info be replaced.

Current security info

Alternate email: m7*****@gmx.com

New security info

Phone number ending in 27

If you didn't request this, let us know.

If you'd like to keep your current security info, you can cancel this request.

Cancel request security