Cancel PC Game Pass - not offered refund option

Discus and support Cancel PC Game Pass - not offered refund option in XBoX on Windows to solve the problem; My latest PC Game Pass renewal email said 'You will receive a refund of your most recent recurring billing charge if you cancel your subscription and... Discussion in 'XBoX on Windows' started by Lawrence Barratt, Apr 15, 2024.

  1. Cancel PC Game Pass - not offered refund option


    My latest PC Game Pass renewal email said 'You will receive a refund of your most recent recurring billing charge if you cancel your subscription and request a refund within 30 days after being charged'.

    On the same day, I cancelled my subscription. There was no refund option. I have turned off recurring billing. How do I get the refund?

    Thanks


    Cancel PC Game Pass - not offered refund option [​IMG]


    :)
     
    Lawrence Barratt, Apr 15, 2024
    #1
  2. Smwutches Win User

    Is it possible to change my xbox game pass core to pc game pass standard?

    You would have to cancel the Core subscription (and refund if available) and then purchase PC Game Pass.
  3. WattyNuela Win User

    GAME PASS

    Hello Fe, this is Manuela!. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    At the moment, it is not possible to switch between PC Game Pass and Console game pass.
    I can suggest you to upgrade temporarily to Game Pass Ultimate and once the subscription ends, subscribe to PC game pass.

    Another option is canceling the subscription only if the system shows that you're eligible for a refund. You can try this by visiting the next link:
    https://account.microsoft.com/services > manage subscription > cancel subscription
  4. Smwutches Win User

    Game Pass Core to PC Game Pass

    No. It wouldn't convert like that. You'd either just have to buy PC Game Pass separately, convert to Game Pass Ultimate in order to have both, or try to cancel and refund the Core subscription and then buy PC Game Pass.
  5. Smwutches Win User

    Xbox Game Pass Ultimate Upgrade Refund Issue: Only Refunded for Upgrade, Not PC Game Pass

    When you added the Ultimate, the PC Game Pass was cancelled and upgraded to Ultimate. So it was no longer eligible for a refund.
  6. Nursemorph Win User

    Can I convert console gamepass to PC gamepass subscription?

    If you bought the standard Game Pass, then I believe you would need to cancel and refund the console one and then subscribe to the correct one. If you bought Ultimate, then it includes the PC version within it

    To cancel, you need to go here:

    https://account.microsoft.com/services

    That should land you on the subscription page of your account. From there, you can cancel the GP and it will give you the option for a refund if that's available.

    This page covers refunds:

    https://support.xbox.com/en-GB/help/subscriptions-billing/buy-games-apps/refund-orders
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Cancel PC Game Pass - not offered refund option

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