Cancel multiple commands by mistake

alexgamer97400 · Aug 9, 2018

This Wednesday, August 8, 2018, his little brother of 6 years made several purchases without our knowledge. After checking you on these abusive purchases of this day. How stop it please?

:)

VichoGamer 777 · Aug 9, 2018

Need to reverse a payment

Hi,

I'd appreciate help on reverse/cancel something buy by mistake.

Thanks.

RickR21 · Aug 9, 2018

Descarga de juego (Download game)

cancele por error una descarga digital, podre recuperar lo avanzado?

(cancel a digital download by mistake, can i recover what i download?

Smwutches · Aug 9, 2018

You can try going to Sign in to your Microsoft account to see if you can start a refund there. If not, you will need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Mistress Sara · Aug 9, 2018

Hi there,

You can also put a passkey on the account to help prevent unauthorized purchases.

Steps to add a passkey that is required when on the console before a purchase can be done can be found

here.

Halo Pro · Nov 3, 2018

Hello alexgamer97400, for this type of issue you need to contact an official agent directly via phone at 18004myxbox(18004699269) so the agent can pull up your account and refund you.

Smwutches

You can try going to http://commerce.microsoft.com to see if you can start a refund there. If not, you will need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Mistress Sara

Hi there,

You can also put a passkey on the account to help prevent unauthorized purchases.

Steps to add a passkey that is required when on the console before a purchase can be done can be found

here.

Halo Pro

Hello alexgamer97400, for this type of issue you need to contact an official agent directly via phone at 18004myxbox(18004699269) so the agent can pull up your account and refund you.

TheMurdockMan

I had the same problem. When I ordered the Xbox I had multiple errors... ended up ordering 4 consoles by mistake, cancelled 3 of them but the fourth is also cancellation pending.

Inapplicable

Definitely a pricing error, the PS3 version is still £39.99. It was posted over at hotukdeals yesterday and loads of people have ordered multiple copies.

HMV never usually honour price mistakes and all of them will probably get cancelled.

Cancel multiple commands by mistake