cancel an old xbox live account

Hi Joel,

Thanks for reaching out to us in the forums with this question. Sorry to hear that you're having difficulty in recalling the old account and are still being charged for the subscription on it. You can attempt to recover the account using our

Lost Account Solution, and then
cancel the subscriptionthat is on the account. Once you do so, you may request a refund via our webform for the latest charges.

Should you have any trouble in doing so, I recommend requesting a call back from Xbox Support so that they may help you to do this.

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

If you do not see the option to request a call back, then switch topics until it is offered. Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Hi there

Because you don't remember the email or gamertag I don't believe it's possible to cancel anything.

Even if you contact xbox support through the support website or phone they would still need to know certain things before they can cancel anything.

Then you'll have to contact Xbox Support, but be prepared to answer some security questions.

I have created a new Xbox live gold account. I would like to cancel the one that I am using now but I made ​​hack my e-mail from my old account so I can longer connect to my old account to delete my membership so what can I do?

I tried and it doesn't work