cancel account without account info?

Discus and support cancel account without account info? in XBoX Accessibility to solve the problem; My kids signed up for an XBox live account probably 15 years ago, and I just realized that i still get a recurring charge on my credit card for their... Discussion in 'XBoX Accessibility' started by amyodon, Feb 15, 2022.

  1. amyodon
    amyodon Guest

    cancel account without account info?


    My kids signed up for an XBox live account probably 15 years ago, and I just realized that i still get a recurring charge on my credit card for their xbox live account. We have not had an xbox in the family for over 10 years. We do not know what email or account was used to create the xbox live account, so we cannot log in to cancel it. I called my credit card company to dispute the charge this month after I realized I have this recurrent charge, but is there a way to cancel it directly with Microsoft?

    :)
     
    amyodon, Feb 15, 2022
    #1
  2. Francia J. Win User

    cancel account without account info?

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    To manage a subscription I apologize but we need to have access to the account, in this case, the best option will be having the charge cancel through your bank.
  3. ChiefJoboo Win User

    Have i been banned for something?

    Unfortunately since you have changed too much security info you will have to wait the 30 day waiting period in order to do certain things with your account. There's no way around this except cancelling that request, and if you can't access your account
    without changing this info, you will have to wait the 30 day period.
  4. BomberMann-8B793714- Win User

    help!!!

    Matrix, calling into support to have your account cancelled will not help. Support cannot cancel an Xbox live account. they can take as much info off the account. I.E. Credit cards, memberships, account information, but the account will still be there. There
    is no way to close down an account as a whole.
  5. Klokkwork Win User

    old account needs deactivating

    Canceling the Gold does not lock you out of the account. Forgetting your password and security info can lock you out, but canceling Gold just turns it back into a Free Account.
  6. ngocphi Win User

    Charged for 1 Month Gold that I did not buy.

    its easy goto my accounts when you sign in

    manage or upgrade account

    it says in under your plan

    for info for canceling your account call (number in your region )

    no region except for certain states in the US can cancel online
Thema:

cancel account without account info?

Loading...
  1. cancel account without account info? - Similar Threads - cancel account without

  2. How can I cancel a recurring mo thky charge to an Xbox account t that is not mine and and I...

    in XBoX Accessibility
    How can I cancel a recurring mo thky charge to an Xbox account t that is not mine and and I...: How can I cancel a recurring monthly charge to my credit card for an Xbox account that isn't mine and I do not have access to? Moved from Microsoft Teams / Unknown/other / Other...
  3. I do not know the email or phone no I used for my account I need to cancel the subscription

    in XBoX Accessibility
    I do not know the email or phone no I used for my account I need to cancel the subscription: How do I cancel my account 9d4ab128-01b6-4274-b554-52b89a94b888
  4. Hi I'm trying to cancel a Xbox Game Pass on an old Microsoft account I cant log into the...

    in XBoX Accessibility
    Hi I'm trying to cancel a Xbox Game Pass on an old Microsoft account I cant log into the...: Hi I'm trying to cancel a Xbox Game Pass on an old Microsoft account I cant log into the account because I forgot my password I can't reset the password the account is no longer active I also...
  5. Cancel Game Pass with no account access

    in XBoX Accessibility
    Cancel Game Pass with no account access: Xbox live account locked out. Automated system refuses to give me access back. Automated customer service chat refuses to give me a call back with live agent. Phone number does not allow you to...
  6. cancel my console account

    in XBoX Accessibility
    cancel my console account: I would like to cancel my account for my Xbox. I would like Microsoft to stop charging my discover card $10.99 a month [Moderator edit: Moved from Surface / Surface Pro / Surface Pro 7 / Power...
  7. I want to cancel my XBOX account but ı can’t. Could you help me ?

    in XBoX Accessibility
    I want to cancel my XBOX account but ı can’t. Could you help me ?: I want to cancel my XBOX account but ı can’t. Could you help me ? e899547b-0757-4073-8122-1d46d1acb5d0
  8. My account has been hacked and my recovery got cancelled

    in XBoX Accessibility
    My account has been hacked and my recovery got cancelled: My account has been hacked, and when I regained access, they managed to get in again. I changed my password, but they canceled the recovery process when I did. What should I do?...
  9. I can't see my PC game pass abonnement in my Windows Account, so I can't cancel my subscription

    in XBoX Accessibility
    I can't see my PC game pass abonnement in my Windows Account, so I can't cancel my subscription: I can't see my PC game pass abonnement in my Windows Account, so I can't cancel my subscription 175ebb36-a23e-4855-a0b9-9d97e7a98ab7
  10. How do I cancel Xbox live without having access to my account

    in XBoX on Consoles
    How do I cancel Xbox live without having access to my account: Saturday night I tried to log into my Xbox account only to be met with a message saying it had been locked due to “suspicious activity” and requested a verification code from my mums old phone...