Can you please help me

Asking for codes is not allowed on the forums.

Hello there!

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern. I do look forward to resolving this problem together!

These offers that come with consoles can only be claimed ONCE. They will be offered during the initial setup but if the claim os skipped, it can be claimed from the settings and ANY account can claim it. Sadly if it was already claimed, youll need to locate the account that claimed it as these cant be claimed from multiple accounts and they cant be transferred.

If you choose not to claim the offer, you will pose a risk of missing out on it.

Please see below.

https://support.xbox.com/en-CA/help/games-apps/...

"We suggest that you redeem your offers immediately. Anyone who signs in to your console can redeem those offers, and we can't provide extra codes or replacements for them.

Note Once redeemed, digital offers are not transferrable."

Hello XxWeeboxX,

Apologies for the inconvenience. There was a delay in processing that resulted in punches not being displayed within the 96 hour period. We see that you have your punches for your playtime in Fortnite and World of Tanks.

Support will check into it for you during the week. Keep in mind that it takes about 96 hours for the rewards program to update so if you just recently hit the 5 hour mark, it may not have been enough time to see the site update.

It would help if you post what you need help with.

I already played 5 hours of Fortnite and it does not appear as completed on the page of Xbox Live Rewards. Can you help me please?