can you help?

What are you trying to purchase?

Already spoken to ee/bt they have looked at my account and there is nothing. No hidden in contact etc the thing is they are not charging me for the subscription xbox or ee/bt I will further investigate this after I look into cancelling my subscription manually I must say I have already tried this several times.

Hey there mhmod1978,

In addition to CrazY1985's question. Which country are you physically located in on our
Officially Supported Xbox Live Countries and Regions list and which country/region do you have your account set to on
account.live.com?

To clarify, if you're not connecting from a region on this list, or there is a mismatch between your account and region you're connecting from. You could be in a country or region that's not officially supported and it could mean that some features may not
work properly.

Let us know!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hi, Nile. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please login to your account on https://account.microsoft.com then go to Payment & Billing > Order History. Kindly check first if the status of the transaction is completed there. if it is, please try the steps below to refresh the contents of your profile.

Select System > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

When you're finished, select Close. Power off console for 1min. Power on console then click Gamertag pic

Select >Add New>

Enter the email address for the Microsoft account that you want to add.

For billing issues, you'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us