Can you help me please

westzone1987 · May 19, 2018

Ive not received any xbox rewards points for about four years now with some big spends on account also I haven't received any quest rewards for a while can you please help me

:)

Mister Mascot · May 19, 2018

please, can you help me??

Hey there Diego Reivax,

What happens when you try to download the content from inside the game of Black Ops 2? Do you see a similar error?

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Diego Reivax · May 19, 2018

please, can you help me??

Tengo el season pass de black ops 2, pero al intentar descargar los dlc's desde la tienda del juego en xbox one, me pide configuracion de privacidad y de red, si no no me deja descargarlos, alguien sabe que debo configurar?

Mod Translation

I have the season pass of black ops 2, but when I try to download the dlc's from the game store in xbox one, it asks me for privacy and network settings, if not do not let me download them, does anyone know what I should configure?

Smwutches · May 19, 2018

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

For help with quests, you'll need to post in the sales and promotions forum.

westzone1987 · May 19, 2018

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

For help with quests, you'll need to post in the sales and promotions forum.
Click to expand...

Just was hoping to be able to get live or have credit on my account and the quest no one seams to be replying on

Smwutches · May 19, 2018

Official support hours are Monday-Friday 9am-5pm PST. So since it's the weekend you may not receive a response yet.

westzone1987 · May 20, 2018

Official support hours are Monday-Friday 9am-5pm PST. So since it's the weekend you may not receive a response yet.
Click to expand...

Thanks for the heads up

XBLRewards8 · Nov 3, 2018

Hello westzone1987,

We see multiple Credit and deposit events over the last few years. You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency
from your commerce page at (Sign in to your Microsoft account), where they will be listed as a refund with a negative amount. For example, your last deposit was completed successfully due to the efforts of our billable
account team in December 27 2017. You currently even have Credits from your MyVIP payback for your purchases this year pending. As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount
is beneath this amount, it has not been scheduled. If you would like to request a scheduled deposit, you may do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page. This forum is for Xbox Live Rewards issues only.
We do not handle Xbox Quests. You should try reaching out on the general Sales and Promotions forum for more specific assistance.

Smwutches

Asking for codes is not allowed on the forums.

Jonny306

Hello there!

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern. I do look forward to resolving this problem together!

These offers that come with consoles can only be claimed ONCE. They will be offered during the initial setup but if the claim os skipped, it can be claimed from the settings and ANY account can claim it. Sadly if it was already claimed, youll need to locate the account that claimed it as these cant be claimed from multiple accounts and they cant be transferred.

If you choose not to claim the offer, you will pose a risk of missing out on it.

Please see below.

https://support.xbox.com/en-CA/help/games-apps/...

"We suggest that you redeem your offers immediately. Anyone who signs in to your console can redeem those offers, and we can't provide extra codes or replacements for them.

Note Once redeemed, digital offers are not transferrable."

XBLRewards8

Hello XxWeeboxX,

Apologies for the inconvenience. There was a delay in processing that resulted in punches not being displayed within the 96 hour period. We see that you have your punches for your playtime in Fortnite and World of Tanks.

Smwutches

Support will check into it for you during the week. Keep in mind that it takes about 96 hours for the rewards program to update so if you just recently hit the 5 hour mark, it may not have been enough time to see the site update.

Rizael Yair Garcia R

It would help if you post what you need help with.

I already played 5 hours of Fortnite and it does not appear as completed on the page of Xbox Live Rewards. Can you help me please?

Can you help me please