Can we use the Xbox wireless controller (including firmware) in a commercial product?

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

You may check out this link:

https://support.xbox.com/en-US/help/hardware-ne...

However, if that doesn't satisfy your inquiry, you may directly contact Microsoft Xbox Support for further assistance:

https://support.xbox.com/en-US/contact-us

Thank you for your time. I hope you have a great day!

Hi there,

In addition to the replies,
this Xbox Support article will advise you on how many controllers you can attach to a PC (including Bluetooth), and has some other useful information, including a link to relevant firmware updates.

"With Xbox Wireless connections, you can connect 8 Xbox Wireless Controllers at the same time, or 4 controllers that have Xbox Chat Headsets attached. If the controllers have Xbox Stereo Headsets, only 2 can be connected at the same time."

Hope this helps,

L

Hi KidSeven7,



Thank you for getting back to us.

The available information (for example, the problem does not occur with a fixed frequency) seems to point this issue to the firmware of the Xbox Wireless Controller product.

The Xbox support team may have more comprehensive insight into Xbox Controller products.

We will move this thread to a more appropriate category, that is Xbox.

Thanks for your patience and cooperation!

Best Regards,

| Microsoft Community Technical Support

Yes, the experience may vary from one device to other. It really depends on the Bluetooth card.

Is your controller firmware up to date?
If you want we can try downgrading the firmware to see if that helps.

https://answers.microsoft.com/en-us/xbox/forum/...

If not, the best option is use the controller via cable or get a newer Bluetooth card for your computer (or Bluetooth USB Adapter / or the Xbox wireless adapter)

Hello Ralph,

Thank you for posting here on the Xbox forums. Troubleshooting Xbox one controllers is all Software based. This includes steps like updating your controllers firmware.

You can find all troubleshooting steps for Xbox one controllers here : Welcome to the Xbox One Wireless Controller Solution

If the hardware is needing repair and within warranty, then we recommend requesting a replacement : Request an Xbox controller replacement

You can check your warranty on that same link. Simply type in your controllers serial number on the bottom of that page.