Can the custom engraving on my custom designed elite series 2 controller be fixed?

Hi Marcus. My name is Kyle and I'm an independent advisor.

I'm sorry to hear that, as we cannot assist with orders on this public forum please contact an Xbox Support agent for help with this.

Xbox Support: https://support.xbox.com/contact-us

Thanks,
Kyle

i think a custom Controller from the design lab with your partner's favorite colors and a nice engraving would be great.

I'd be so on board with that! Definitely would pay to customize my elite series 2 controller!

Thats Design Lab customer support and they would be better equip in helping you with the engraving issue.

Hi Alex,

Thanks for updating us with your reply. Sorry to hear that you're having difficulty getting that engraving to list on your

custom Design Lab controller order. Since you've already made the attempt from your mobile device, as well as the console, you may wish to try adding the engraving from a PC or tablet instead to see if that will finally allow the custom engraving to appear
and be selected.

If you still have difficulty there, then you may wish to clear the cache/cookies on your web browser, or try a different one. You should also go back through your selections prior to the engraving to ensure that you haven't missed out on a selection. You
can also feel free to reply with any of the exact error messages or codes that you get during the process if its still stopping you from adding that custom engraving so that we may look into them further.

Design Lab Controller FAQs

Give this troubleshooting a try and let us know the results.

I hope that this helps out!