can`t change 360 region

Discus and support can`t change 360 region in XBoX Accessibility to solve the problem; I can`t change my 360 account region to Hong kong,The page remind me :“There’s a problem completing your move right now. Please check the Region Change... Discussion in 'XBoX Accessibility' started by Guoqing Wu, Mar 21, 2023.

  1. Guoqing Wu
    Guoqing Wu Guest

    can`t change 360 region


    I can`t change my 360 account region to Hong kong,The page remind me :“There’s a problem completing your move right now. Please check the Region Change Support Page to make sure it will work for you, and try again later.”
    I want to know why

    :)
     
    Guoqing Wu, Mar 21, 2023
    #1
  2. ngocphi Win User

    can`t change 360 region

    Also I'd your axcountr js less then 90days old you can move till you reach 90days
  3. Rostom L Win User

    can`t change 360 region

    Have you already checked the link above about all the conditions that could prevent you from moving to a different region?

    Be sure to check your subscription page if there are no issues with your subscriptions https://account.microsoft.com/services

    Go to https://account.microsoft.com > Payment & billing > Address book. Make sure that your billing and shipping information are all complete.

    If everything is fine on your account and still having the same issue, please contact the Xbox Support team here https://support.xbox.com/contact-us for them to check and investigate your account properly.
  4. Rostom L Win User

    can`t change 360 region

    Hi Guoqing!

    To confirm, are you physically located in Hongkong? Have you migrated your account region within the last 90 days?

    For more details regarding region migration and the conditions that can prevent your migration, please check the article here https://support.xbox.com/help/account-profile/m...
  5. Rostom L Win User

    can`t change 360 region

    Well, there's a possibility that it's caused by that subscription. For other options, try to consult it with Xbox Support team instead.

    On the other hand, if your Microsoft 365 subscription is going to expire soon, try to wait and let it expire so you can try to move your account region to a different country without any active subscription.
  6. Guoqing Wu Win User

    can`t change 360 region

    The subscription is "Microsoft 365 Family"
Thema:

can`t change 360 region

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