Can`t add funds to family account

In a family group, the primary account can add funds to a child account, but funds cannot be transferred between accounts otherwise.

Oh i thought you meant rewards points as funds because you said family account. The connection is that in a family account, points are transferrable within family hence "funds". If you're trying to add funds, easiest way to buy giftcard and gift it to them ao they can add it to their account. Otherwise if its just a bank to bank transfer, then you'd have to contact the bank obviously.

Hello NDonnell!

Thanks for responding with the update. I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue.
I would wait about an hour or 2 before attempting to set up a call back because we are currently experiencing a

Service Alert.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Felix

Xbox forums support

I continue to receive this error, and I have tried many times over the past 3 days and tried different credit cards:

We’re having trouble processing your payment and we’d like to get it sorted out.
Contact us at Microsoft supportWe’re having trouble processing your payment and we’d like to get it sorted out.

YnZCJzAgGkWotKgv.3.17.9.12
2019/08/30 - 19:23:02 UTC

Hey Donnell

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with redeeming a pre-paid code or adding funds to your account.

Can you tell us what time of error messages you are receiving? Depending on the error messages you are receiving, we may be able to gain some insight as to why there are complications with redeeming your codes.

There are
alternative way to redeeming a pre-paid code, such as redeeming them on the Xbox website:

1. From a web browser, go to
   redeem.microsoft.com.
2. Sign in, enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.

I would also like to recommend that you review the article that covers how to
troubleshoot gift cards or codes on our site and see if any of the troubleshooting techniques provided there are able to assist you with resolving this matter.

Give this a try and let us know if this works for you!