can someone helpe me ? Xbox can't load

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

If you are unable to recover your account you will need to contact phone/chat support for them to assist you.

support.xbox.com/contact-us

Not only do we not work for microsoft, we don`t work for youtube either, take it up with them.

aww so them are your normal gamertags i see and do you know how to contact youtube or is it a joke like this??

xxN0B0DYxx12,

As BongKaos stated, if you have already tried that, you should review step 4 and contact Xbox Support in the appropriate

forum