can someone help me to go to the troubleshoot menu on xbox 360?

Internet Explorer is not part of the update. You have to download it separately. You should be able to find it in the download history. by going to settings - account - download history.

"The problem is though, it does not let me do an offline update... Does this requirea piece of hardware?"

If you're using wired ethernet to connect to your network hardware, you must disconnect it prior to attempting the steps outlined in System
updates solution for a Offline System Update (OSU) using the files downloaded to a USB drive from your PC.

If the steps in the link do not resolve your issue, you need a repair of the console.

Thanks so much, Brad!

The problem is though, it does not let me do an offline update... Does this require a piece of hardware?

Thanks again!

Hi Alfie,

Thanks for coming to the forums. We understand you are having issue with error code E 102. The E error codes are all system errors. This is the software on your Xbox console. If you are unable to access any buttons on the troubleshoot you can try an

offline update. If that doesn't work you will most likely need a repair of the console. You can go to

device support to see if the console is in warranty and set up a repair.

Thanks,

Brad

I would recommend and checking on device support for the help also check if your storage is low because having low storage can make it so you can't save game progress since to save game progress you need storage, yours sincerely told up unicorn