Can someone help me, I’ve been hacked?

Hi! I confirm that the Xbox support will ask you to change your password (choose it very secure by also using numbers, capital letters and symbols), also always better to activate two factor authentication, Microsoft Authenticator works very well! XD

Okay so i was hacked on my other account and the hacker is currently playing on my account which i cannot get into because he has changed all my information to kick me off of it. I have already contacted microsoft and they’ve figured put the solution
but it will take 48 hours to officially get my account back. Im wondering if the hacker will be able to log back into my account after i get it back even tho microsoft will transfer all my information from that account onto a new email

Hi this is Alter Iterskiy @xboxambassador to justify you answer once Microsoft gives you your account back you are required to change your password and also use two-factor authentication and yes after you get your information back you can change to a newer
email no problem

Hi there,

please see this page with all the steps to try and take:
https://support.xbox.com/my-account/security/compromised-account-solution

It will have all information on what to do in specific situations etc.

Regarding the communication ban:

I'm afraid nobody in the forums will be able to assist regarding enforcement related issues or questions.

You will have to go to
http://enforcement.xbox.com for any information and possible options.

Unfortunately you are responsible for all actions done on your account as far as xbox is concerned but please follow WPAK's advice on recovering your account at https://support.xbox.com/my-account/security/compromised-account-solution
and then you can try a case review here https://enforcement.xbox.com/e... as that's the only way to ask about suspensions or bans. Xbox support and us here on the forums can't help with
suspensions/bans.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this HarryJack

Would be great to assist you on this one, but unfortunately no one here includong customer support is capable to assist you with suspensions or enforcement actions.

Because is not possible to access to your account and enforcement details.

The only way to do it is via this site: https://enforcement.xbox.com/ there you can view your enforcement history or start a case review if applicable.

If you want to know how to submit a case review, you can use this link:
https://support.xbox.com/en-US/help/family-onli...