Can someone help me? I have a video problem on xbox.

Hi there! This is Virginia O.

I understand that you want to sign into your Xbox.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please change your password before you try signing in to your Xbox.

Go to https://account.microsoft.com>;; Security> Change my password.

Kindly try to sign in after changing your password.

If incase it won't work, please turn on your two-step verification by going to https://account.microsoft.com>;; Security> two-step verification> Turn on.

When it is fully on, please test it out and sign in to the Xbox.

If it will still not work, kindly turn off your Xbox. Unplug all the cables connected to it. Leave it at rest for 2 minutes. Plug in all the cables back and then turn on your Xbox.

Let us turn off your two-step verification first before signing in.

Sign in to https://account.microsoft.com>;; Security> two-step verification> Turn Off.

Once done, kindly try to sign in to your account.

Thank you for your cooperation.

Hi, Aiden,

I understand you need help with linking your Minecraft game to PSN. Please note that linking your Microsoft account to PSN can only be done once. This means you cannot unlink your Microsoft account and link a different one to PSN if it was previously connected to another account, and vice versa.

https://help.minecraft.net/hc/en-us/articles/36...

You mentioned chatting with a bot support, was it from the Minecraft team? I recommend reaching out to Minecraft support to check which account was previously linked to your PSN, or contacting Sony for additional options.

Submit a ticket to Minecraft here:

https://help.minecraft.net/hc/en-us/request/new...

Thank you!

i intsalled the new update s the video is of the older version can someone help me i have to put some of the games in a n external disk with Exfat with the new xbox software.

Hi. My name is Brilliant, an independent advisor, happy to assist you.

Here are a few troubleshooting tips you can try to resolve your query:
- Restart your device.
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Sign into the Xbox app and Store using the same account.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.
- Repair and reset the Xbox app.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

I hope this helps resolve your query.

can someone please help me on how to put videos on these forums