Can someone explain why I was banned?

nothing you can do, support are not allowed to assist, you get one appeal and that is it, there is no other way to contact enforcement, basically it is a broken system which utilises AI and biased humans.

It does seem odd that you were banned for that...presumably it was an LFG for Apex? Looking for Diamond 3 and higher players? Maybe highlighting being a previous Predator level player?

Of course, we can speculate all day here but we have no way of knowing exactly why they deemed it inappropriate

If that's what the enforcement team put, then that's what you were suspended for.

Hello Alex Matos1,

Based on your description, you are looking for an explanation of your enforcement as it was only stating your account violated the Community Standard and is subjected to enforcement action.

Xbox Community Standards | Xbox

Though it was not written the exact phrase and subject or words that violated the Xbox Community Standards. Since it was written above that you are seen to be violating the community standards in Looking for Group feature of Xbox. We believe, you must need to raise an appeal to the Enforcement Team for you to know the details. They may enlighten you with the basis of this enforcement action. Or may provide you the exact phrase or words that you will ask. There are reasons, why this was not displayed under details and trying to submit an appeal or case review can get you some answers.

However, please know not all enforcement actions are eligible for case review. Actions that may not qualify for an appeal include suspensions with a shorter duration period, content takedowns that don’t result in a suspension, and suspensions that have ended.

Additionally, Customer support can’t assist with suspensions or enforcement actions. See below for info about submitting a case review inquiry to Xbox Safety. So, to answer your query if this would happen again, please do not hesitate to submit a case review to be informed.

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,



Xbox Forum Moderator

Microsoft Community

We wouldn't have any further information on what rule it broke here. It's not eligible for review because it's such a short suspension. You wouldn't receive a response back before the suspension is over. They've never official stated why there is no direct number to call the enforcement team.

My guess is if there was a phone number no one would ever be able to get through to anyone because people would just be spamming the phone number.