Can open youtube - can not open store or play game

Hi

If you have the youtube app open on your console can you try closing it to see if the console still crashes. I know with my console a little while ago if I had the youtube app open even in the background it would sometimes cause my console to crash when
playing games?

Hello,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/ae03806e-27fa-4a57-a919-6fdb0329f961

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello ChillixYT, try to I don't know if you have a regular or new-generation Xbox, or if you've already performed a procedure on your console, if you haven't already, follow the procedures below.

First uninstall the Youtube App, then remove any game or App you might have in quick resume.

After this, do a cache clean up.

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

Microsoft Store is working on browser. You can open the game over and over again 'till It opens.

Sir, Thanks for your advise. I remember that I have updated the Xbox Game bar app from the Microsoft store. After the installation, the date shown in the setting page > Apps > Xbox Game Bar is the latest.

However, I don't know whether the OS is the latest, I will check it after work today. I will update the status this night. Thanks a lot.