can not update my xbox

Hello Leonard,try the procedure below.

Clear the console cache this way:

1. Press the XBOX button on the controller, go to "Settings" and select "System Settings".

2. Select "Storage".

Highlight, but don't select, a storage device and press the Y button on the controller to access Device Options.

Note It does not matter which storage device is selected. This will clear all storage devices from the cache.***

3. On the Device Options screen, select Clear System Cache.

4. When prompted to confirm storage device maintenance, select "Yes."

Note After you successfully clear the system cache, you will return to the Storage Devices screen. Press the XBOX button on the controller to return to Xbox Home.***

Then roll back and reinstall the system updates. To do this:

Press the Panel button on the controller.

Go to Settings and select System.

Select Storage.

Enter the following sequence of buttons: X, LB, RB, X, LB, RB, X.

Select the option to roll back all installed system updates. The console will restart automatically and download the updates again.

if after these procedures it does not install, try an offline update.

https://support.xbox.com/en-US/help/xbox-360/co...

Regards,

Georges C:

Hi,

Thanks for your reply.

I just connect the internet using WIFI and after that, system ask me to try to connect and update the xbox live.

and after this, it would start to download the new content and in the second part of downloading, it would show that "you can not update and error number: 4099-4497-1381-0300-c800-0036.

Hello, first it's a pleasure to be able to help you today.

My name is

I'm sorry for the inconvenience this situation is causing you.

Welcome to the community. I hope I can help you in the best way.

Hello LeonardSuai, does this error appear when you try to connect to Xbox servers or when you try to update the system?

Have you tried any procedures on the console, if so, which ones?

Best regards,

choose "stay offline" the go to your settings.. click on System/updates&downloads/ and unclick "keep my console up to date"

that will fix it.

if it could be your internet provider, you can try bringing your xbxo to a friends house who has a fast and secure internet connection and try updating it there. if it doesnt work then its not a internet problem but your xbox and you should contact customer
service