Can not start game, after restart console to factory settings, can not download / install ...

Hello everyone.

You discussed very similar to my problem, I will be glad if you can help me.

Bought XBOX ONE

Includes 2 games for download via XBOX LIVE:

FIFA 15 is loaded, the installation reaches 19%, the installation stops with a message "Install stopped!"

DANCE CENTRAL SPOTLIGHT downloaded, installed, but does not start

If you delete these games, reset to factory settings console, they remain visible on the console as a "ready to install"

Playing the disc FORZA HORIZON 2 without internet connection installed and started, if you connect to the Internet update requests size 2.9 GB, the update is downloaded, installed, but the game does not run

Playing the disc CALL OF DUTY ADVANCED WARFARE - without connecting to intrnet install and run, when the Internet request update size 690 MB, the update is downloaded, the installation comes to 99% and is terminated with the message "Install stopped!"

All attempts to remove, reinstall the game, restart the console to reset to factory settings, change the account to positive results do not lead.

Hi, if you use a wireless connection with the Xbox can you try a wired connection at all?

also give this a shot, remove the partial install before doing this and then try the install again

Go to settings/ all settings/ network/ advanced settings/ alternate MAC address, select the clear option and then the restart option.

If after doing that the install still hangs try a factory reset, select the option to keep your games/apps.

support.xbox.com/.../reset-console-to-factory-defaults

Good luck.

If still issue, uninstall games that have issue, then restart console and do a fresh install of game. If still does it , then do a factory reset, pick option to KEEP ALL GAMES AND APPS, now console will restart, after do set up and test

Hi

After setting the console up you will need to re install/download any games that were installed on the consoles internal hard drive. Once you have installed your games the new console should recognize your game saves located on the Microsoft servers and
download them to your new console when you start the game.

In addition to this make sure you set the new console as your home device.

As for the old console carrying out a factory reset and select the option to reset and remove everything should be sufficient and if the console is in the preview program please also unenrol the console from the program.

support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Hi there,

can you try cancelling the install for those two items, then perform a power cycle via Guide-Settings-Restart Console

when the console has restarted download something else like a demo and after that try to install both DLC items again.

Let us know the results