Can not purchase fifa 18 from store due to microsoft payment issues

Hi geoxdontbreath!

Are you trying to buy the game directly from the console? Have you tried to do this from the site (for example, depends on the version https://www.microsoft.com/en-US/store/p/fifa-18-standard-edition/bth9x5lm11mv)? Also, check that
your billing information on your profile is properly entered:
https://account.microsoft.com/billing/payments

Hi StoneBanks619,

Thank you for coming to the forums. Errors like these usually occur due to region mismatch issues where the Microsoft Store you are trying to purchase from cannot verify your payment option if it is not a valid payment option from Italy, which is the Store
you are buying from.

You will need to make sure that your Microsoft Account region and billing account have a valid billing address from Italy in order to purchase items from the Italian Microsoft Store.

Hi,

I'm not sure what 'App' you're refering to, but FIFA 18 isn't on the Windows Store, it has to be purchased from EA's Origin Store.

Accounts take 27 days from non-payment to go into suspension. From there it takes an additional 18 days (45 days total from the start of the issue) before the subscription is cancelled due to non-payment. At which point you will still have the balance
on the account and will not be able to purchase subscriptions or points until this balance is taken care of. However, they will not permanently suspend your account due to billing issues.

Hi Samuel, my name is Jhon, and will be a pleasure help you

There are several things that can cause this problem.

*Your Microsoft account may have an outstanding debt. If you have an outstanding debt, you will not be able to make purchases until you pay it. You can check your Microsoft balance on the Microsoft website or in the Microsoft Store app.

*Your payment method may not be available. Make sure the payment method you are using is active and has sufficient funds. You can check the status of your payment method on the Microsoft website or in the Microsoft Store app.

*There may be a problem with the store. If you are trying to purchase the game from the Microsoft Store, there may be an issue with the store. You can try purchasing the game from another platform, such as the Steam store or the Epic Games store.

If you've verified that your Microsoft account doesn't have any outstanding debt, that your payment method is active and has sufficient funds, and that there isn't an issue with the store, you can try the following:

-Close the Microsoft Store app and reopen it.
-Restart your Xbox console.
-verify that your purchase region in your Xbox console settings is correct.

Best regards
Jhon