can not play microsoft mahjong even if, before downloadind, i am told that i own the game

Discus and support can not play microsoft mahjong even if, before downloadind, i am told that i own the game in XBoX Games and Apps to solve the problem; Hi! From 2 days ago i can not play MM. the download begins, but when it's about license it stops and i get an message for error code 0x803F8001.... Discussion in 'XBoX Games and Apps' started by bigboycca53, Jul 8, 2017.

  1. bigboycca53
    bigboycca53 Guest

    can not play microsoft mahjong even if, before downloadind, i am told that i own the game


    Hi!

    From 2 days ago i can not play MM. the download begins, but when it's about license it stops and i get an message for error code 0x803F8001.

    what can i do? seems i am not the only one...

    i uninstalled the game as i was told by support people but now i can not load it again.

    :)
     
    bigboycca53, Jul 8, 2017
    #1
  2. SoSoMo
    SoSoMo Guest
    Error Code

    Hey...having an error code problem: 0x803F8001

    Can't play Microsoft Mahjong-says this error code, go to store, I go to store repeats the same error code???

    I can play Microsoft Solitaire Games, but not Microsoft Mahjong...what's up with that???

    Thanks!
     
    SoSoMo, Jul 8, 2017
    #2
  3. BR4ND0N14N
    BR4ND0N14N Guest
    Game Crashes Before I Can Even Play

    I have played the game once and since then, I am having trouble getting into the game. I can get to the menu where you choose your server or click play. Once I click play, The loading symbol comes up and spins for a few seconds until freezing, closing
    the game, and sending back to my xbox home screen. I have a digital version, no disc. I have tried unplugging the power, re installing, and clearing local save data. Friends have logged in on my console and been able to play no problem though. Any help would
    be very much appreciated.
     
    BR4ND0N14N, Jul 8, 2017
    #3
  4. Loraine Mon
    Loraine Mon Guest

    can not play microsoft mahjong even if, before downloadind, i am told that i own the game

    Hi,

    The error code that you receive is pertaining to an error with your profile or the license of the game. It is also possible that the app is corrupted or outdated.

    To resolve your concern, here are some solutions that you can perform on your computer.

    Solution 1. Sign out and sign in again to your profile to refresh it.





    Solution 2. Run the troubleshooter for Windows Apps on your computer by clicking the run troubleshooter button on this link.

    Solution 3. Reset Windows Store to clear store cache.

    1. Press Windows key + X on your keyboard.   
    2. Click on Command prompt (Admin).   
    3. Type wsreset.exe, and then hit Enter.   

    Solution 4. Uninstall and reinstall Xbox app to update it.

    1. Click Start, and then type Windows PowerShell on the search box.  
    2. Right-click, and then select Run as administrator.  
    3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage  
    4. Hit Enter.  
    5. Launch Windows Store and download
      Xbox App      .  
    6. Open the game through Xbox App.  

    Keep us updated with the results after performing the suggested solutions above.
     
    Loraine Mon, Jul 10, 2017
    #4
  5. Loraine Mon Win User

    can not play microsoft mahjong even if, before downloadind, i am told that i own the game

    Hi,

    The error code that you receive is pertaining to an error with your profile or the license of the game. It is also possible that the app is corrupted or outdated.

    To resolve your concern, here are some solutions that you can perform on your computer.

    Solution 1. Sign out and sign in again to your profile to refresh it.





    Solution 2. Run the troubleshooter for Windows Apps on your computer by clicking the run troubleshooter button on this link.

    Solution 3. Reset Windows Store to clear store cache.

    1. Press Windows key + X on your keyboard.   
    2. Click on Command prompt (Admin).   
    3. Type wsreset.exe, and then hit Enter.   

    Solution 4. Uninstall and reinstall Xbox app to update it.

    1. Click Start, and then type Windows PowerShell on the search box.  
    2. Right-click, and then select Run as administrator.  
    3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage  
    4. Hit Enter.  
    5. Launch Windows Store and download
      Xbox App      .  
    6. Open the game through Xbox App.  

    Keep us updated with the results after performing the suggested solutions above.
  6. JulieDyson Win User

    microsoft majong

    I am having trouble starting my daily Microsoft mahjong game. The error code is 0x803F8001. I have been playing since 2014 and have never had a problem before. Please help .Thankyou Julie Dyson
  7. UnlivingToe575 Win User

    ERROR 002408

    I am getting this on Mahjong "Daily Challenges", but can play regular games. Help!
  8. XBF Aaron G Win User

    why does Mahjong not log in?? Microsoft (Mod. Remove)

    Mahjong is a Microsoft game for pc. Mojang is the game developer that owns Minecraft.
  9. Marcial Barros Win User

    Solitaire & Casual Games freezes after launched.

    UPDATE!! I rebooted my PC, after the previous installation of Microsoft Mahjong, launched Microsoft Mahjong and opened OK. I launched Solitaire & Casual Games from within Mahjong, and it opened OK! It didn't work before the reboot, but now it did. Thank you!! I already closed and opened Solitaire & Casual Games and it continues working fine.
Thema:

can not play microsoft mahjong even if, before downloadind, i am told that i own the game

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