Can not obtain a purchase receipt for a free game that I need for proof of ownership.

Hey Casey!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

In order to acquire the transaction order number even if the acquisition for the game Roblox was free, you can still see the order number/proof of purchase for the game by signing your account on account.microsoft.com > payment and billing > order history.

From there you should be able to see the order transaction for the game and its date of free acquisition.

However, if you haven't seen the order number, it might have been acquired on a different account.

For an alternative option, you can still contact Microsoft Xbox support as they can see the owned licenses on your account. You can directly contact them here at this link:

https://support.xbox.com/en-US/contact-us

Thank you for your time. I hope you have a great day!

That's not.the kinda receipt they are looking for

Fr proof of account ownership you need transactions from ingame

Not console ownership and it would be in account.Microsoft.com

Why would you have to prove account owberwhuo unless you were doing something you werent supposed to

When you create any game account it qptrqdy liibked to your xbox or sony game account

Yes, you would need to provide proof of purchase in the form of a receipt.

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.

You would need to contact them and as long as you can provide them with Proof of Purchase (receipt) they should be able to fix the warranty issue for you.