can not install any games

TectalTie343442 · Mar 15, 2023

i can not install any game after recent 2023 xbox system update, tried installing osu1 to no avail. same problem.

tried osu3 - failed.

before system update, i could install any game, no no disc games will install

:)

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

Unfortunately, if it is really an update problem, there is no way to solve it as a user and you have to wait for the repair in a new update, there is no way to log in to Live without using the update.

TectalTie343442

is there a time frame for the update?

Mister Mascot

Hey there NoctumRocks,

Sorry to see the issues with downloading and installing games. Have you tried to use a wired connection instead of wireless to see if it helps out?

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MasterSorzon001

It might be but for me it has been happening for 3 months now

Kathy A.

Hi MAESTRONLINE,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We're sorry to hear that you are unable to install the games because of the errors that you encounter on Xbox app. Let us check on this together so you will get back to gaming.

We would like to isolate the issue and please answer the questions below:

When did this issue happen? Was there a recent Windows update or new application installed on your device?
May we ask if you are having issues installing games and non-games app on Microsoft Store?
Do you have any antivirus, antimalware, VPN, PC Optimizers that is running in the background while you are installing the games?
Are the games you are trying to install is available to this list (https://www.xbox.com/en-us/xbox-game-pass/games# )? Please check your if your license is active here - Microsoft account | Order history.

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

can not install any games