Can not extend Gold live 12 months

Discus and support Can not extend Gold live 12 months in XBoX Games and Apps to solve the problem; I have an active Gold live subscription an was prompted to do this. When I try do this i get an error after select my credit Card an error has... Discussion in 'XBoX Games and Apps' started by psibot, Nov 19, 2015.

  1. psibot
    psibot Guest

    Can not extend Gold live 12 months


    I have an active Gold live subscription an was prompted to do this.

    When I try do this i get an error after select my credit Card an error has occurred please use the error code on page XY if this occurs again.

    Here my issues

    * There is no error code only an billing number, guid, date

    * I have tried it for 3 days now from xbox and pc.

    Following I have ruled out

    * Credit Card is covered

    * It is entered correctly done purchased recently on the xbox

    * Purchase serive is running

    * Internet Connection is fine

    Please Need help

    Thank you

    :)
     
    psibot, Nov 19, 2015
    #1
  2. Xbox LIVE 12 Month Gold Subscription Card

    I have an Xbox LIVE 12 Month Gold Subscription Card. My account does not expire until next year. If I apply the code today, does it extend my account expiration date 12 months? Or would is start today and expire 12 months from today?
     
    HergertheJoyous, Nov 19, 2015
    #2
  3. omar_
    omar_ Guest
    omar_, Nov 19, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Can not extend Gold live 12 months

    Sorry to hear it. Unfortunately we cannot assist with billing issues on the forums. Please give phone support a call and they can help out. If you live in North America dial 1-800-469-9269
     
    onyxishere, Nov 19, 2015
    #4
  5. onyxishere Win User

    Can not extend Gold live 12 months

    Sorry to hear it. Unfortunately we cannot assist with billing issues on the forums. Please give phone support a call and they can help out. If you live in North America dial 1-800-469-9269
  6. xLegacie Win User

    Live Gold code increase my subscription for 1 month

    Yes depending you the code received it could extend your Gold membership by 3, 6 or 12 Months so long as it's an Xbox live gold code
  7. CalacaBellaTriX Win User

    Xbox Live Gold Family Pack

    According to the Family Gold plan FAQs, for every 2 months of gold, it would extend your family pack plan by 1 month. For example, if you redeemed a 12-month code, it would only extended your family pack plan for 6 months.

    www.xbox.com/.../FamilyPackFAQ
  8. Babyboomer1978 Win User

    Xbox live gold dicount

    the add says 20% off 12 months of gold your gold is expiring. I click that and my options are (renew gold now) (check out games) ( terms and conditions). So I click renew gold now and I get the games with gold and the option to extend my gold 1 month,
    3 months, 12 months which all so regular price no discount. If I click on 12 months and extend which takes me to payment screen at full price then gives an error "try that again something happened on our end. Waiting a bit might help. Waiting doesn't help.
  9. IncludedSign6 Win User

    conversion xbox live gold to ultimate game pass

    Hi,

    thank you for your reply,

    Beginning of December I bought xbox live gold for 12 months, which I extended today with 12 months and 6 months. I received an additional month for checking the automatic renewal option for this subscription, so my xbox live gold ran until July 2022, for
    a total of 31 months. Afterwards (still today) I paid for the three months of Ultimate Game Pass, which would still not go over the 36 months, but would extend it to 34 months. There is no information whatsoever in my subscription information page linked to
    my account as to why the period is now only 27 months, which is not very transparent.

    Sven
Thema:

Can not extend Gold live 12 months

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