Can not download or see a prurchased game

Hi ,

i have buyed a game online and all was successfully. But since few days i can not see this buyed item on my console . On webbrowser i can see it but on my xbox one i can not see or download it.

Need some help

:)

 

Hi

You can download demos for a lot of games to see if they're worth a purchase or not.

 

Can not download a game

Hi there,

Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at
http://billing.microsoft.com and
http://account.microsoft.com/services for any outstanding amount issues. After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that account , console and code region match, using different regions van cause issues too, since it did mention something about the language this is most likely the cause.

The code region must match the account region in order to redeem the codes

 

Let's start off by knowing the name of the game. What game are you trying to search for?

 

Hi,

have you checked in my games and apps? in the queue? also check in the ready to install section.

let me know if you checked those areas.

 

please perform an hardreset, how to do it here
support.xbox.com/.../power-cycle-console

 

Allready do the helping task what i have found . Nothing have been worked. Power circle, relogin , delete account, re logon etc.......

 

verified answer, ready to install section or the queue?

 

Found error. Account was wrong . sorry for disturbing