Can microsoft make exceptions for only being able to change the gamertag once for free?

I have, my only option on the site was to talk to an external partner and they told me it wasn't possible. When I asked who I could reach out to they said the same thing, that the only option is to pay. Anywhere else I could try?

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

It is possible to request an exception for a free gamertag change from Microsoft, but whether or not your request will be granted depends on the specific circumstances. Microsoft does not publicly advertise a policy for free gamertag changes, but they have been known to grant exceptions in certain cases. It's best to contact Xbox Support or Microsoft Support and explain your situation, they will be able to assist you better with the process and outcome.

It's important to note that even if you are granted an exception and can change your gamertag for free, it is still a one-time offer.

I'm sorry that didn't work for you. Just a friendly reminder though, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions. Microsoft Support personnel do not staff this forum. I hope you understand.

I hope I can provide you with an alternative but that's the only way you can change your gamertag.

I recommend that you contact Xbox Support to inquire about the possibility of a one-time, complimentary gamertag change. Please note that these exceptions are granted on a case-by-case basis and are not guaranteed. We suggest that you provide a detailed explanation of your situation to the support team, who will be able to advise you on the outcome of your request.