Can microsoft help me get my account back?

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

When it will ask for the email to recover, write down the email that the hacker has set up to your account. The rest of the needed information will be regarding the account when it was originally created.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hey Sierd!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

To answer your inquiries, it is not possible to transfer owned game licenses from one Microsoft account to another even if your account was hacked.

Based on your description, it seems your Minecraft account was migrated to the original Microsoft account where you purchased your Minecraft game.

You can check this link for more information regarding Minecraft account migration:

https://help.minecraft.net/hc/en-us/articles/36...

In order to locate the Microsoft account where your Minecraft account was migrated, kindly sign in to your Microsoft accounts on account.microsoft.com > go to Payment and Billing > Order History.

From there. check if you have the game Minecraft transaction.

If you have found the transaction, use the same account to log in to the Minecraft launcher.

if you haven't found the transaction it means that is not the account where your Minecraft account was migrated. Check your other known Microsoft accounts' order history.

Hi, Jamir!

Sorry to hear that your account got suspended but no worries, I will assist you with this issue.

Please be aware that neither we nor Microsoft Support Agents can provide details about the violation or modify its consequences. Only the Enforcement Team can make changes regarding such violations. The only way to reach out to them is by submitting an appeal here.

- Sign in to https://support.xbox.com/en-GB/help/family-onli...

- Choose an enforcement action to review more info about the cause and effect of the enforcement in the pop-up window.

- If the enforcement action qualifies for case review, you can select Submit an appeal to receive more info from Xbox Safety.

- After you've completed the form, select Submit.

Note: Not all enforcements are eligible for case review. Ineligible enforcements include those with shorter duration periods, content takedowns with no accompanying service suspension, and suspensions that are no longer active.

You may refer to this link for more information as to why your account was banned or suspended from Xbox Live.

https://support.microsoft.com/en-us/account-bil...

I hope this helps! Let me know if you need any further assistance.

Thank you!

Please stop creating duplicate threads as it's against forum rules.

You have been answered multiple times in all the other threads you've created.

Hello Aiden.
My name is Ezequiel. I'm an Independent Consultant and I'm happy to help you today. Please click on this link so you can recover your account, if you have further questions please contact us again.

https://support.microsoft.com/accou...loqueada-805e8b0d-4141-29b2-7b65-df6ff6c9ce27