Can Microsoft change the 30 day wait after getting back a hacked account?

Hi Keiran Troy,

Thank you for sharing your concern with Xbox Community Forum and we hope that all is well.



I could not really imagine how crucial it is to know that your account that stores your grandmother's personal files and your game, purchases and achievements is inaccessible. You might have heard this line but it is crucial for us to let you know that Microsoft account is managed by a completely automated server and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.



I know how critical it is for you to be able to access this account. We will share to you a support article that should be able to give you handful of advice as we, advocates, does not have any tools to recover any Microsoft (Xbox) account. As the system will verify the information that only the user or account owner can supply.



However in your case, we know that you have fought days, weeks and months to gain back the account which is constantly being compromised. Now to specifically help you with your concern please follow the steps below in contacting support. They will be able to ask you regarding your compromise account.

1. To begin, please follow this link: How to Recover a Hacked or Compromised Microsoft Account.
   
2. Select Start, it will open new tab and you will need to look for Contact Support located at lower left.
   
3. Next, under Products and services select Other Products. Followed by Category - Manage account security.
   
4. Then select Confirm.
   
5. Lastly, you will select your support options.
   

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hey there Player169092269! The reason you keep encountering these issues is because you can only change your Microsoft Account email once every 30 days, so you'll need to wait another month before you'll be able to change your email back to the old account.
As mentioned in the link WPAK posted above:

• You can make only one Microsoft account change for a given gamertag every 30 days.
  
• You must also wait 30 days after your gamertag is downloaded from Xbox LIVE before you can switch that gamertag to a different Microsoft account. If 30 days have not passed since the gamertag was downloaded, you’ll get an error message.
  

OK, so after I wait the 30 days, How do I change the Microsoft Account on it? Also, do I have to remain logged into the Account, or can I just hop back to my real one and continue playing until the 30 days are up?

So after speaking with support, here's all the reasons why you might be unable to swap accounts (mine was that I recovered my account onto the xbox one). Seems a little excessive, and silly if you ask me.

- After you create an Xbox Live gamertag, you cannot change the Microsoft account that is associated with the gamertag for 30 days.

- After you create a new Microsoft account and associate the new Microsoft account with your gamertag, you cannot change the account again for 30 days.

- The new Microsoft account cannot have been associated with any other gamertag or billing account in the last 30 days.

- You cannot change the Microsoft account that is associated with a profile if the profile has been recovered to a new device in the last 30 days.

- The 30 day waiting period starts again each time you recover your gamertag to a new device.

- Only one Microsoft account change is allowed in a 30-day period (one change per gamertag). If you recently changed your Microsoft account, you won't be able to change the Microsoft account again until 30 days have passed.

- You must also wait 30 days after the profile was recovered from Xbox LIVE to a console before changing the Microsoft account. If 30 days have not passed after recovering the gamertag.

Why do I get a ”Sorry, we can’t change your Microsoft account right now” error when I try to make a change to my Microsoft account?

You can make only one Microsoft account change for a given Xbox LIVE gamertag every 30 days. If 30 days haven’t passed since the last time the Microsoft account was changed, you’ll receive the error message “Sorry, we can’t change your Microsoft account right
now.”

Note: You also must wait 30 days after your gamertag is downloaded from Xbox LIVE before you can switch that gamertag to a different Microsoft account.

-

There is no way around this wait time.