Can I watch Amazon Prime on Xbox 360?

djclassix1970 · Nov 18, 2017

Amazon Prime says that I can watch movies using my Xbox 360. They tell me to search apps for Amazon and upload. The problem is that I don't see an Amazon Prime app located anywhere? Any suggestions?

:)

cylon0 · Nov 18, 2017

Issue with Amazon Prime app on Xbox One since the Windows 10 / Experience update

The video quality of the Amazon Prime app has severely diminished since the Xbox One Experience update.

It looks like the video streaming is hampered by the update. It looks like a stream over a bad connection.

I can switch to a Roku device on the same switch and the Amazon Prime app worked perfectly. I can watch Netflix and Hulu on the Xbox One without issue, but it's just the Amazon Prime video app that has been adversely effected by the update. As a result,
I no longer use the Xbox One apps to watch video content.

Anyone else have this issue?

XB351 SNAKE · Nov 18, 2017

Where is Amazon Prime app?

Hi,

Am a member of Amazon Prime and Xbox Gold, yet cannot find the Amazon Prime app to download. Specifically subscribed to Xbox Gold just to watch Amazon Prime -now have two memberships paid for and still no app. Any help greatly appreciated -cheers.

dnswilson · Dec 8, 2017

Yep, same problem here. I would not expect this kind of omission from companies of this size.

dnswilson

Yep, same problem here. I would not expect this kind of omission from companies of this size.

Whiteleaf2012

I agree. Like Amazon Prime has a 'Movies with Limited Time on Prime' section. Encourages you to watch them while you can.

Alvaro A-

Hi Sanjay,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues playing titles from Amazon Prime video app due to device limit error.

According to Primevideo troubleshooting guide, Amazon Prime members can watch Prime Video on a total of five devices, including two TVs. Post sign up, the first five devices you watch Prime Video content on becomes the only devices from where you can access content.

To watch Prime Video content on additional devices, PVME and Prime Lite customers can upgrade your membership by visiting primevideo.com/upgrade. Existing Prime members can sign up for another Prime membership on a new Amazon account.

To remove your current device/s and watch content on a new device, visit the Devices section on the Prime Video Account & Settings page. Identify the devices registered for Prime, Prime Video Mobile Edition or Prime Lite (with a blue tick), and select "Remove." You can remove up to 2 devices in a 30-day period.

If you've done all the possible troubleshooting steps but you're still having issues with this streaming service, I would recommend that you submit a support ticket directly to Amazon Prime support. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

https://www.primevideo.com/help/contact-us/

Regard,

Alvaro

Sgt Robbins 56

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

coKE caN Dan

Nothing you do will work on the xbox. If you have Movies Anywhere use the app or Amazon prime if its connected. You can watch your movies there for now until they fix it.

Can I watch Amazon Prime on Xbox 360?