Can I upgrade my pre Oder of fc24 to the ultimate addition?

Hi Daniel! I'm more than happy to help you!

Unfortunately, there is no upgrade option for the standard to the ultimate edition in the FC 24 game.

No worries, I would highly recommend you request a refund for the game and re-purchase the ultimate edition.

To proceed with your refund, kindly sign in and follow the instructions using the link below:

https://support.xbox.com/en-US/help...orner,to see if your purchase is... See More.

If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I had not the game before the pre-oder. I made the pre-oder and emmidiately download peggle 2. But it was downloaded as an EA access membership. But why?

Since this is a billing and refund related issue, you will need to contact Xbox Support directly here-
http://support.xbox.com/contact-us .

Don't forget to explain your situation and they might be able to help you

It may be best to reach out to the official Chat/Phone Team for additional assistance:
xbx.lv/rqQZaL

unless you pre-odered it at Gamestop no one can pre-order Destiny Rise of Iron on XO