Can i speak to you

If you're needing assistance with the Xbox Rewards program, you would need to post in the support section of this forum. That forum and Twitter are the only places to receive support for the program.

If you're needing assistance with another part of Xbox, you'll want to go to
http://support.xbox.com/contact-us to set up a chat or call.

From https://forums.xbox.com/en-US/thread/f7ec754b-f7dd-4643-94c8-cce6a0ad0dab

If you're looking to get some assistance on an Xbox Live Rewards program issue, post your inquiry at the Xbox
Live Rewards Questions Support Forum. When you make a post, change the "Type" to "Support" and we'll help you there.

FOLLOW THE INSTRUCTIONS ON HOW TO GET HELP

Hi Stuart! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing unauthorized purchase on your account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I understand that your account was hacked, and that the hacker purchased a game under your Microsoft account. I'm glad that you were able to change your account password and removed the payment card in order to secure your account and prevent this from happening again.

All refunds are being handled by the Xbox refund webform team and I'm afraid that all of their refund decisions are final.

Since your account was hacked, you can try to reach out to your financial institution/bank to request a refund as this will be considered a fraudulent purchase.

If you feel the need to reach out to Microsoft Xbox Support, you may contact them using the link below:

https://support.xbox.com/en-US/contact-us

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

You would need to request a call back or chat with support at http://support.xbox.com/contact-us

Hello,

You'll need to give a little bit more information than that. Is this a wired headset or a wireless headset? Have you tried plugging the headset into a different controller to see if that fixes the issue?

Have you looked to see if the headsets mute button isn't pushed? (That's the most common issue in situations like this).

Have you checked your preferences to make sure that everything is set correctly? You can do that by pushing the middle button on your Xbox 360 Controller and going to Settings > Preferences > Voice > Make sure that the settings in there along with the volume
sliders are up.