Can I speak to customer support about having a password reset link sent to me directly?

Hey, thanks for taking the time to try and help.

Since I’ve made this post, I’ve followed the directions given and filled out numerous reset link request forms over the course of two days, as that’s all I could do.

Unfortunately, whatever “team” is responsible for determining whether or not I’m the real owner of the account, which I am, has decided to delete my whole account because of too many requests for a reset link when I’ve provided all the information necessary to get one!

The online chat just stops me stone cold as soon as I mention I’m having a sign in problem. Basically saying “you’re screwed and no one can help you.” Calling the support robot and telling it the problem only got my number catalogued so that it tells me constantly “password problems can be settled online!” Then it basically tells me to get soaked by hanging up.

I’m sure even you can see how redundant that is. No hacker or thief is going to go through this much trouble to get my account. Especially not going to the support team (or robots) directly.

Needless to say, I’m floored. I did not expect this level of callousness from a AAA company. It’s almost as if they don’t want me to recover it so I’ll have to spend all that money again!

Hi Loardofkoarn, my name is oskayra and I hope I can give you the help you need.

To chat live with Microsoft support, you can follow these steps:

Visit the Microsoft support website.
Click the "Live Chat" tab.
Select the product or service you need help with.
Choose your language.
Select your location.
Click "Start Chat."
You will be asked to sign in with your Microsoft account. If you don't have a Microsoft account, you can create one.

Once you're signed in, you'll be connected to a Microsoft support agent. The agent will ask you about your problem and help you resolve it.

Good luck and I hope this information has been useful to you.

I would recommend contacting customer support. If they can verify you into the account, they can assist with getting a password reset link sent to your good email.

The only way to reset your password is to click the "forgot your password" link underneath the password on the sign in page. You'll have to go through the process, email yourself a reset link or fill in the customer support form and wait for them to email
you the link. Once you have the password you can go and change the secret question on accounts.live.com.

I recommend contacting Xbox customer support. If the contact info on the account is still accurate, they can verify you into your account and should be able to assist with getting a password reset link sent to your good email, which should help in getting
you back online.