Can I return an Xbox controller without the back panel to the batteries?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today CITYTHIEVES13

You can try sending the device without the battery lid
Besides that follow the procedures advised to pack and what include in your replacement / repair order

https://support.xbox.com/help/hardware-network/...

Take out the battery panel from the back of the controller when its not in use. Problem solved

i do have an xbox as well that i can use

Have you tried the controller with the xbox and the new batteries? That would confirm where the issue lies...whether it's a battery/controller thing or a PC connection issue.

Having said that, it's still very strange that it works with old batteries but won't work with new batteries...that implies there's an issue with the new batteries

Just to confirm:

- Controller worked fine without issue with the original batteries. It synced fine and played fine

- New batteries put in and it won't sync, let alone be able to be used

- Put old batteries back in and the controller works but the sync button doesn't

That correct? Another question: What are the original batteries and what are the new ones?

It was a function on the X360. Just press the Xbox button and there above the central information panel was a battery indicator with up to 4 bars. With a rechargeable controller it was a useful function.

Hi,

Do you have any other controllers to test if they are working fine? What happens if you remove the batteries and play with the controller connected directly with a USB cable? The Xbox can power a controller without batteries attached.

If it works without issue with the cable, it might indicated a fault with the controller's wireless hardware.