Can I request refunds for different editions of the same game? I bought a game and it...

Discus and support Can I request refunds for different editions of the same game? I bought a game and it... in XBoX Games and Apps to solve the problem; I bought the game “The Witcher 3: Wild Hunt” and it didn't work properly, it kept loading infinitely, so I asked for a refund and got it. Then I found... Discussion in 'XBoX Games and Apps' started by Kerlysson Santos, Oct 23, 2023.

  1. Can I request refunds for different editions of the same game? I bought a game and it...


    I bought the game “The Witcher 3: Wild Hunt” and it didn't work properly, it kept loading infinitely, so I asked for a refund and got it. Then I found the edition "The Witcher 3: Wild Hunt Complete Edition" in the store and I'm thinking about buying it, but first I want to know if it would be possible to ask for a refund if it doesn't work like the previous one. I'm on Xbox One...

    :)
     
    Kerlysson Santos, Oct 23, 2023
    #1
  2. Kerlysson Santos Win User

    Can I request refunds for different editions of the same game? I bought a game and it didn't work, so I asked for a refund. I will buy the Complete Edition of the same game, is it possible again?

    Thank you very much for clearing this doubt for me. Now we just have to hope that this edition works. Thank you so
  3. Gerardo CG Win User

    Can I request refunds for different editions of the same game? I bought a game and it didn't work, so I asked for a refund. I will buy the Complete Edition of the same game, is it possible again?

    Hi there Kerlysson, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    Yes, you can request a refund for a special edition of the game if it also doesn't work as it did before, even after you've previously refunded the same game in its standard edition. Just keep in mind the requirements that must be met for refunds, which basically include that it hasn't been more than 14 days since your purchase and that you haven't played it for 2 or more hours.

    I hope this helps and if you have further questions please let me know.

    Kind regards,
    Gerardo.
  4. Gerardo CG Win User

    Can I request refunds for different editions of the same game? I bought a game and it didn't work, so I asked for a refund. I will buy the Complete Edition of the same game, is it possible again?

    No problem, it's a pleasure to help. Hopefully the game will work this time, I wish you good luck.

    Kind regards,
    Gerardo.
  5. Sagaroth Win User

    Call of duty - modern warfare

    Ive re bought the game and it works fine now...

    back on 25th October 2019 i bought the £75.99 edition and ive just bought the £60 edition
    All right.

    In this case you can indeed refer to this page
    https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/digital-goods-subscriptions-refund.


    Duplicate purchases are subject to the conditions of refund. However, I don't know if the two different versions are considered as a duplicate purchase. You can try to request a refund via the link on the page
  6. Daft Badger Win User

    How do you get to speak to someone at Xbox or Microsoft

    Oh, I see. I really can feel you here however if this is the case you'll be needing to request the refund on the bank's end.
    Seriously? Doing this could end up with the account being banned for trying to circumvent the refund system.

    The refund limit is there for a reason.

    There are plenty of safeguards you can use to prevent your child making purchases without your permission.Not sure how they could buy the same game 6 times as once you buy a game you can't buy it again unless you refunded it before or bought the same game on 6 different accounts.
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