Can I register my amazon prime video to my xbox by using my phone?

Oh okay, thanks! Is the xbox code found online only? Or, is it on the xbox? Do you know?

Thanks again,

When you open the App on the Xbox, it will give you a code and a URL to put that code in. That tells Prime Video to link that device to your account.

Hello Dn! I'm Kris and I'd be happy to help you with your question.

As far as I am aware, you will still need the console as its the device code you need to put into the Amazon website and each device has its own code. If you knew the code already, you could put it into the website so it registered it.

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

Hi Sanjay,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues playing titles from Amazon Prime video app due to device limit error.

According to Primevideo troubleshooting guide, Amazon Prime members can watch Prime Video on a total of five devices, including two TVs. Post sign up, the first five devices you watch Prime Video content on becomes the only devices from where you can access content.

To watch Prime Video content on additional devices, PVME and Prime Lite customers can upgrade your membership by visiting primevideo.com/upgrade. Existing Prime members can sign up for another Prime membership on a new Amazon account.

To remove your current device/s and watch content on a new device, visit the Devices section on the Prime Video Account & Settings page. Identify the devices registered for Prime, Prime Video Mobile Edition or Prime Lite (with a blue tick), and select "Remove." You can remove up to 2 devices in a 30-day period.

If you've done all the possible troubleshooting steps but you're still having issues with this streaming service, I would recommend that you submit a support ticket directly to Amazon Prime support. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

https://www.primevideo.com/help/contact-us/

Regard,

Alvaro