can I refund a game that I already tried and failed

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but just a friendly reminder that for refund concerns there is a dedicated team that handles them which is the refund team.

To help you, I would recommend replying to the email that was sent by them.

Yes it is very weird and the game I tried to refund says "refund failed" it does not say refunded. I noticed that a while ago and just waited if it will fix it self but it didnt and got an email saying my refund was denied. When I checked my xbox library the game I tried refunding was not there anymore and went to the store there it was saying I have to buy it again

if you are having trouble getting dlc to work and have tried the options provided already, I would recommend submitting a ticket with the game devs to see if they can help, use the link I provide next, scroll down to the bottom and choose submit ticket - jump
force support

failing this you can request a refund - request refund

Tried already

It doesn't.

Can I get a refund?

I tried that already but they said “Our refund policy doesn't allow refunds for digital game products that have been played or consumed. Thanks for understanding.” Is there anything I can do?