can I refund a game that I already tried and failed

Discus and support can I refund a game that I already tried and failed in XBoX Games and Apps to solve the problem; My son accidentally bought gta 5 and when I refund it it says You've exceeded the allowable refund period for digital game purchases. And it won’t let... Discussion in 'XBoX Games and Apps' started by Marco Jaime, Nov 24, 2022.

  1. Marco Jaime
    Marco Jaime Guest

    can I refund a game that I already tried and failed


    My son accidentally bought gta 5 and when I refund it it says You've exceeded the allowable refund period for digital game purchases. And it won’t let me refund it anymore can I get the money back by any chance?

    :)
     
    Marco Jaime, Nov 24, 2022
    #1
  2. Francia J. Win User

    can I refund a game that I already tried and failed

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    I apologize but just a friendly reminder that for refund concerns there is a dedicated team that handles them which is the refund team.

    To help you, I would recommend replying to the email that was sent by them.
  3. XBA_Hype Win User

    Jump Force DLC Character not working correctly

    if you are having trouble getting dlc to work and have tried the options provided already, I would recommend submitting a ticket with the game devs to see if they can help, use the link I provide next, scroll down to the bottom and choose submit ticket - jump
    force support


    failing this you can request a refund - request refund
  4. CoriChronicles Win User

    I want to refund a digital code

    I tried that already but they said “Our refund policy doesn't allow refunds for digital game products that have been played or consumed. Thanks for understanding.” Is there anything I can do?
  5. Aztr1x Win User

    Who do I contact to refund dispute?( already tried refund claim)

    Hello NathanWheeler1.

    If you are not receiving a reply regarding your refund enquiry then I suggest you contact Support directly via call/chat. You can do this by visiting https://support.xbox.com/en-US/contact-us/ by following the steps that relate to your issue.

    Sadly, waiting on an email can be quite frustrating, and unfortunately, Support can be quite busy when it comes to responding to emails. Therefore, it is best to contact them via the method I suggested.

    I hope this resolves your problem, if not then please reply to this thread to let me know.
  6. NathanWheeler1 Win User

    Who do I contact to refund dispute?( already tried refund claim)

    Everytime I do I recieve no reply
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can I refund a game that I already tried and failed

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