Can I recover the account of someone deceased?

Discus and support Can I recover the account of someone deceased? in XBoX Accessibility to solve the problem; My Step-father died a while ago and his account is still on our xbox, I have a death certificate and such, is there any way I can access the account... Discussion in 'XBoX Accessibility' started by Jyi Gibson, Oct 28, 2022.

  1. Jyi Gibson
    Jyi Gibson Guest

    Can I recover the account of someone deceased?


    My Step-father died a while ago and his account is still on our xbox, I have a death certificate and such, is there any way I can access the account without a password?

    :)
     
    Jyi Gibson, Oct 28, 2022
    #1
  2. ngocphi Win User

    Can I recover the account of someone deceased?

    He's not the original owner who died
  3. ngocphi Win User

    Can I recover the account of someone deceased?

    You don't you need to have the og info about the account you would.have to fill out the recovery form but unless you know the key info it won't work
  4. JosefLBohorquez Win User

    Can I recover the account of someone deceased?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this JYI

    As you don't remember the password for that email, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team

    https://account.live.com/acsr

    Also, you could try alternative methods to recover your account here:
    https://support.microsoft.com/en-us/account-bil...

    Please note that regular no one including Microsoft Support is capable to send password reset links for security policies
  5. zeroice007 Win User

    Deceased Parent

  6. Nkosana23 Win User

    My mom's account need verification and i can't send sms code because her number is off (she died) and I don't know the recovery email how i can fix that and bring the account back

    The above does not close the account but helps you retrieve the account of a deceased person.
Thema:

Can I recover the account of someone deceased?

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