Can I recover my old Gamertag since I no longer have access to my hacked Microsoft email...

Discus and support Can I recover my old Gamertag since I no longer have access to my hacked Microsoft email... in XBoX Accessibility to solve the problem; I have a vintage game or two that's no longer in circulation and I'd like to add it to my current profile of humanly possible.... Discussion in 'XBoX Accessibility' started by Jey Wright, Jul 6, 2023.

  1. Jey Wright
    Jey Wright Guest

    Can I recover my old Gamertag since I no longer have access to my hacked Microsoft email...


    I have a vintage game or two that's no longer in circulation and I'd like to add it to my current profile of humanly possible.

    :)
     
    Jey Wright, Jul 6, 2023
    #1
  2. Rostom L Win User

    Can I recover my old Gamertag since I no longer have access to my hacked Microsoft email address?

    Hi Jey! I am sorry to hear about what happened.

    Unfortunately, Microsoft account and Xbox profile are only one single account. If your Microsoft account was hacked, everything in it including your Xbox stuff is part of it. The only option you could get back to your original account or Xbox profile is to recover the hacked Microsoft account itself.

    Kind regards,
  3. JuniorMedina84 Win User

    How can I recover my Microsoft account?

    I have the same problem too. Ive gone through xbox support line and have no other means to recover my old account. I had hundreds of dollars in games and i believe my old account was hacked since i dont have access to my old games. All i have is my old
    profile info. No access to the emails associated with my old account or the phone number.
  4. CarvedDevotee8 Win User

    Unable to access my Gamertag

    Thank you for this suggestion, but I feel that since I do not own the old email account and I cannot verify their info to change it I will be losing my gamertag.

    I clicked the link and got a wonderful email saying that I can no longer try and access the owner's old account. Well that sucks, any clue where to go next?
  5. Lucas Lauer Win User

    WHY DOES MY ACCOUNT NOT EXIST?

    Ok, so you made another account with the same email address, right? If that's the case, I'm sorry but you lost access to the other account. It was probably hacked and deleted.

    You can try to use the recovery form to recover your old account but since its email was changed and the account was deleted you will not be able to recover it:

    https://account.live.com/acsr

    Also please keep in mind I am not a Microsoft employee. I don't work and never worked for Microsoft. I don't have access to your account, gamertag, billing or purchase info. I'm just a user trying to help other users. I hope you understand.

    I'm really sorry about what happened.
  6. MaritimeLime168 Win User

    Lost my account

    Great, just found out that the reason I cant access my old email is because it was hacked while from a forum for a PC game called Archeage during a time i loaned it to a friend. So now not only can I not recover it, being that the hacker changed my info,
    but not I may have been hacked here too. Great
Thema:

Can I recover my old Gamertag since I no longer have access to my hacked Microsoft email...

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