Can I recover my account?

Dominic123123 · May 11, 2023

I contacted Microsoft support and they said they would indefinitely close my account but come to find out theres someone on my account playing a game is there a way for me to get the account back because theres clearly a person on there but it says to me that its suspended.

:)

Mister Gwyther

What happens when you try to recover your profile?

Kiesey

Try clearing your system cache and then try to recover your account again.If you are not sure how to recover your account please see the instructions below.

http://support.xbox.com/en-us/xbox-live/how-to/xbox-live-account-management/gamer-profile

Rostom L

Hi there!

Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

If you've already contacted Microsoft Support and told you that they have indefinitely closed your account, I am afraid that we can only do so much about it.

If you think someone is still using it, for sure they will lose access to the account over time.

JosefLBohorquez

Hi and thanks for reaching Xbox gamer's community. My name is Josef.
Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.
I'll be happy to assist you out today.

Sorry to hear that mate, but the only way to recover an Xbox account is via the account recovery form here: https://account.live.com/acsr

You can try all the emails you remember or if you had a phone number attached to the account, you can use that too, skypeID works too.

Sadly, an account cannot be recovered with the gamertag alone.

If you’re not able to successfully submit the form due to not enough information the best option is keep trying with different info until you can do it.

You could try too alternative methods to recover your account in the link below:
https://support.microsoft.com/en-us/account-bil...

Darhyl Amizola

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Microsoft account being compromised. I understand how frustrating it is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

Kindly follow the instructions in the interactive tool using the link below in order to recover your account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Can I recover my account?