Can I recover my account if it`s been hacked?

Hi Omar P, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that someone stole your son's account. In such cases, the only thing you can do is submit a recovery form. If you can still perform actions with your email, you can fill out the recovery form and the responsible team will help you recover your account.

Form: https://account.live.com/acsr

In case you cannot fill out the form, below I leave you the links to contact support by message or call. There you will have several options to contact support, you just have to choose Xbox or Microsoft 365 depending on your case.

Support: https://support.microsoft.com/contactus/

In the following link you will find the Microsoft support numbers, and you must select the number depending on your Country/Region where you are currently located, then you must write down the number and call.

https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Note: If you didn't download any files to your computer, then it couldn't have been compromised simply by your account being stolen, so don't worry. Follow the steps mentioned above to find a solution.

If you find this information useful, please let me know; Otherwise, I'll be happy to help!

Best regards,
Daniel.

Hello again, when filling out the form you have to put the email that was hacked.

Our account has also been hacked. Can't speak to an advisor because I need to log in, but password and email have been changed. Spoke to Microsoft who weren't very helpful but gave me XBox contact email. Still can't actually talk to anyone and our account was used to buy 2 Xbox Game pass Ultimate.

And i can t use my old email

My account email was changed so i don t know the email